Your privacy is our priority. This document transparently explains how bighoki collects, processes, stores, and protects your personal information as a user of our betting platform in Malaysia.
We build trust through transparent, responsible, and secure data handling practices.
All your personal data and financial transactions are protected by industry-standard 256-bit SSL encryption. No sensitive information is transmitted in plain text across our platform's network.
Bighoki has never and will never sell, rent or share your personal information with third parties for marketing purposes without your consent. Your data is not our product.
You have the full right to access, correct, transfer or request deletion of your personal data at any time through your account panel or by contacting our privacy team.
Your data is stored on servers protected by enterprise-grade firewalls, multi-layered access controls and regular security audits conducted by accredited independent bodies.
Bighoki's Privacy Policy complies with international data protection requirements including Malaysia's PDPA and GDPR standards. We continuously update our practices in line with applicable legal developments.
You can manage your preferences for marketing communications, promotional notifications and system updates at any time through your account settings, free of charge and without any complications.
We only collect data necessary to provide a secure, efficient service that meets legal requirements.
| Data Type | Examples of Information | Purpose of Collection | Retention Period |
|---|---|---|---|
| Identity Data | Full name, date of birth, identification card or passport number | KYC verification, fraud prevention, AML compliance | 7 years |
| Contact Data | Email address, phone number, residential address | Account communications, OTP verification, customer support | Throughout active account period |
| Financial Data | Bank name, account number (partial), deposit and withdrawal records | Transaction processing, payment verification, financial auditing | 7 years |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection, platform optimisation | 12 months |
| Usage Data | Betting history, games played, session duration | Experience personalisation, responsible gaming, internal reporting | 5 years |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Platform functionality, traffic analytics, personalised recommendations | Up to 2 years |
Bighoki collects your personal information through several channels: during the account registration process, while you use our services, through written communications with our support team, and automatically via tracking technologies used on our platform.
There are two main categories of data we collect:
Information you provide directly:
Automatically collected information:
Every piece of data we collect is used for a clear and legitimate purpose. bighoki does not use your data for purposes not stated in this privacy policy without first obtaining your consent.
The following are the primary purposes for which your data is used:
For marketing and promotional purposes, bighoki will only send you communications if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time.
Bighoki takes your privacy very seriously. We do not sell or rent your personal data to any third party. However, there are certain situations where we need to share your information with selected parties:
Bighoki continuously invests in the latest cybersecurity infrastructure to ensure your personal data remains protected at all times. Our approach to data security is comprehensive and multi-layered.
However, no security system can guarantee 100% absolute protection. You also play an important role in securing your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
In the event of any security breach affecting your personal data, bighoki will notify you within 72 hours of the breach being detected, in line with international data breach notification standards.
Bighoki uses cookies and similar tracking technologies to enhance platform functionality, understand usage patterns and provide a more personalised experience for each user.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect the functionality of some parts of our platform, but core functions such as login and transactions will continue to operate.
As a bighoki user, you have several protected rights regarding your personal data. We are committed to ensuring these rights can be exercised easily and at no charge:
To exercise any of the above rights, contact our privacy team at [email protected]. We will process your request within 30 business days. For complex requests, this period may be extended to 60 days with notice to you.
The bighoki platform is strictly for individuals aged 21 and above. We do not knowingly collect or process any personal data from minors or individuals below the stipulated age.
Should we discover that we have collected personal data from an individual below the minimum permitted age, we will take immediate action to delete that data and close the account in question. Parents or guardians who believe their child has registered an account on bighoki are urged to contact us immediately.
The bighoki platform may contain links or references to third-party websites or services in certain contexts. Our Privacy Policy applies solely to the bighoki platform and does not cover the privacy practices of those third-party websites.
Bighoki is not responsible for the content, privacy policies or security practices of any third-party websites. We recommend that you carefully read the privacy policy of every website you visit before providing any personal information.
As an internationally operating online platform, bighoki may need to transfer your personal data to servers located in other countries for operational, backup, and disaster recovery purposes.
In all cross-border data transfers, bighoki ensures that a level of protection equivalent to that received in Malaysia is maintained through:
If you have any questions, concerns, or complaints regarding our Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):
We are committed to addressing every privacy concern seriously and professionally. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country.
Bighoki ensures that every user can exercise their privacy rights easily, quickly and without any additional charge.
Request a complete copy of all personal data we hold about your account. We will provide a structured report within 30 days.
Update or correct any inaccurate personal information in your account via the settings panel or by contacting our support team.
Request deletion of your personal data under circumstances permitted by law, including when the data is no longer needed for its original purpose.
Receive your data in a machine-readable format (JSON or CSV) for transfer to another service provider of your choice.
Object to the processing of your data for direct marketing, profiling or our legitimate interests in certain circumstances as provided by law.
Withdraw your marketing or analytics consent at any time via your account settings without affecting your eligibility to use our platform.
Register a bighoki account today and enjoy a Malaysia betting platform that puts your data security first at every step. Your trust is our foundation.